B2B Returns Policy

Scope of Policy
This policy is tailored for our Business Customers (Limited Companies), recognising the unique requirements of business transactions.

Return Timeframe
- Business customers must notify us of their intent to return products within 7 days of delivery.
- Returned items must be received within 30 days of the original delivery date.

Notification and Approval
- Returns require pre-approval by our customer service team. Contact us at [email protected] for return initiation.
- Provide a detailed reason for the return and, if applicable, any supporting documents

Condition of Returned Products
- Returns are accepted on the condition that the products are returned in perfect condition, including the original packaging with all contents, screws, instructions, etc.
- Fittings that do not meet these conditions will not be eligible for a refund.
- Take care to return your item safely to ensure it reaches us without damage.
- Please avoid writing on the outer box or using brown packaging tape

Restocking Fee
- A restocking fee of 15% of the item's value will be applied to all returned items.
- This fee covers the costs associated with processing returns and preparing products for resale.

Responsibility for Return Costs
- The cost of returning unwanted items is the responsibility of the customer.

Exclusions
- Custom, special order, or made-to-order items are not returnable unless defective.
- Bulk or resale purchases may have specific return conditions.

Credit and Refund Process
- After satisfactory inspection, a credit note or refund will be issued, minus any applicable restocking fee.
- Refunds will be processed using the original payment method.

Damaged Goods
- Report damaged goods within 48 hours of delivery, with photo evidence.

Exclusions
- Our returns policy does not apply to items that are made to order, customised, or special order.
- Sealed or shrink-wrapped goods that have been opened can only be returned if they are defective and this has been agreed upon via email