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Sale and Returns T&C's

These Sale and Returns terms and conditions of sale (\"Conditions of Sale\") apply to any order you place through the KENDALL ELECTRICAL SUPPLIES LIMITED website at (the \"Website\"). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Website Terms and Conditions

Whenever you use this Website to order a KES LIGHTING product or service, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale. By ordering a KENDALL ELECTRICAL SUPPLIES LIMITED product or service through the Website, you shall be deemed also to have read, understood and agreed to our Website Terms and Conditions.

Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (save for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise packaging may vary from that shown on the Website;
the weights, dimensions and capacities shown on the Website are approximate only; whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

All products that you order through the Website will remain the property of KENDALL ELECTRICAL SUPPLIES LIMITED until we have received payment in full from you for those products.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

If we cannot supply you with the product or service you ordered, we will not process your order, and inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.

Delivery will be to the UK or international address. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. We recommend you use a qualified electrician, but do not arrange installation of lighting fittings until you have possession of the fittings.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. KENDALL ELECTRICAL SUPPLIES LIMITED reserves the right to define what can and cannot be delivered to which destination.

Payment - Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
We normally require bank transfer for international sales for high value sales and to reduce fraud-

Bank Transfer Details:
Bank: Lloyds Bank, Nuneaton
Account Number: 07363204
Sort Code: 309620
IBAN: GB90LOYD30962007363204

KENDALL ELECTRICAL SUPPLIES LIMITED products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.


Occasionally, the supply of your product(s) or service(s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand.

Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

What is your returns policy? 

At KES, your satisfaction with our products is our top priority. We understand that sometimes a purchase might not meet your expectations. To support this, we offer a flexible and customer-friendly returns policy.

Return Timeframe
- Customers have 30 days from the point of delivery to inform us of their intent to return the goods and to send the items back for a refund or an exchange.

Responsibility for Return Costs
- Customers will be responsible for the cost of returning the item.

Ordering and Delivery Discrepancies
- Please ensure that you order precisely what you require to avoid any unnecessary expenses. - If there is a discrepancy between the goods ordered and what you receive, please inform us by email on the day of delivery.

Condition of Returned Products
- Returns are accepted on the condition that the products are returned in perfect condition, including the original packaging with all contents, screws, instructions, etc.
- Fittings that do not meet these conditions will not be eligible for a refund.
- Take care to return your item safely to ensure it reaches us without damage.
- Please avoid writing on the outer box or using brown packaging tape; doing so will incur a reboxing fee of 10% of the item's value, deducted from your refund.

- Our returns policy does not apply to items that are made to order, customised, or special order.
- Sealed or shrink-wrapped goods that have been opened can only be returned if they are defective and this has been agreed upon via email.

Installation of Goods
- Before installing any goods, please check the instructions and parts list to ensure all relevant parts are present and that installation can be done in strict accordance with the manufacturer's instructions.
- We cannot refund products that have been wrongly fitted or be responsible for any consequences of misfitting our products.
- We highly recommend employing qualified and experienced electricians for installing our lighting and carpenters for furniture.

We value your business and are committed to making your shopping experience with us as enjoyable and seamless as possible.

What happens if my order is damaged on arrival? 

In the rare event that your order arrives in a damaged condition please contact us by email at [email protected] within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging. 

Note that if the steps above are not taken then we will not be able to investigate the issue. 

Once KES has received the returned item we will inspect and then a repair or replacement will be arranged where possible.  

Failure to notify us within 48 hours of a damaged product could mean we have to charge for a replacement.  

Faulty on arrival?

Faults are where the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section) 

Should your product be found to be faulty please email us at [email protected] with a description of the fault and some photos. Please note that without these details we will not be able to investigate the issue. 

KES will not cover the installation costs of a faulty product.  

How do I return goods? 

Fill out the returns form here and email us at [email protected]  One of our customer service team will assist you with your return. 

KES will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a returns number. We will not accept returns unless we have first been notified and have issued a returns number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on any part of the original packaging. 

KES will not issue refunds for items lost or stolen in transit back to our warehouse. For this reason we advise using a trackable courier service.  

How long do refunds take? 

Refunds will be processed within 14 working days of receipt of the item. KES will notify you by email when this process has been completed. Typically, you will see the funds in your account with 7-10 working days post notification of the refund process being completed.  

Still have questions? 

Feel free to reach out to the team at [email protected] 


There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or mis-described goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Other important terms

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.