Christmas Delivery times and service updates
It is our busiest time of year, and this may impact delivery delays.
Due to the high volume of orders and shipping restrictions imposed by each country, all purchases placed from December 8 are not guaranteed to arrive before Christmas.
Please manage your expectations and keep an eye on our expected delivery timelines.
- You'll receive a tracking update to the email address you provided when placing your transaction.
- The anticipated delivery date is based on COVID-19 constraints and higher shipment volumes.
We proudly offer FREE worldwide shipping via ePacket! Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 15 to 30 business days. Please consider any holidays that might impact delivery times.
We celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
Though we have no control over the courier delay, still we sincerely apologize for any delay (if there is one) and appreciate your patience as we work to deliver your item as quickly and securely as possible. Thank you for your support.
Standard Shipping Times
USA: 5 - 18 business days
Canada: 8 - 20+ business days (covid-19 delays within Canada)
Europe: 7 - 18 business days
Oceania: 7 - 18 business days
Latin America: 20+ business Days
Other countries: 11 - 30 days
* Shipping time excludes clearance/customs delays (if applicable)
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
By placing an order on our site, you are responsible for the cost of return shipping back to our site. Please refer to our Return Policy for further information on how to make a return.
Returns will be subject to a restocking fee.
Please ensure that you have provided us with your complete and detailed address, as well as your active contact number.
If you haven't received your package. There will be a restocking fee and a return fee. This means that the customer will be responsible for the packaging costs associated with returning and restocking to our warehouse, which will be the same as the cost of the item you originally purchased from our website.
our site is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org.